ceria77 Privacy Policy

This page describes what we collect when you use ceria77 and how we keep that data protected across our platform. When you register an account, deposit funds via DANA, e-wallet, mobile banking, local payment, or bank transfer, or place bets on Liga 1, Piala AFF, Champions League, live-dealer tables, or esports markets, ceria77 records information necessary to operate your account securely and comply with Indonesian financial regulations.

Our privacy practices reflect a simple principle: we collect only the data required to verify your identity, process your payments, settle your bets, and respond to your support requests. We do not sell your information to marketers, and we encrypt sensitive data end-to-end. When third-party processors (payment gateways, KYC verification services) handle your data, we require them to meet the same security standards we apply internally.

We respect your rights to access, correct, or delete your personal information. This policy outlines exactly what data we hold, where it sits, who can access it, how long we keep it, and how you can exercise your rights as a ceria77 user.

What We Collect on ceria77

We collect your data in four primary categories. First, account registration data: email address, phone number, username, and password. Second, identity verification data: your full name, date of birth, national ID number (from your KTP or passport), and proof of address (utility bill, bank statement, or rental agreement). Third, payment data: your e-wallet identifiers (DANA, e-wallet, mobile banking account IDs), bank account names, and virtual account details for local payment, online payment, e-wallet, or mobile banking transfers. Fourth, behavioral data: your betting history, game session records, deposits, withdrawals, and support ticket interactions.

We do not store your payment method passwords, PINs, or card numbers directly. When you link local payment, online payment, or e-wallet to ceria77, we receive only an authorization token that allows us to initiate transfers with your consent. You control these tokens and can revoke access at any time through your account settings.

We collect your IP address, browser type, and device model to detect fraud, prevent unauthorized access, and optimize ceria77's performance across Android mobile browsers, iOS Safari, and desktop clients. We do not use this data for targeted advertising and do not share it with advertisers.

How We Use Your Data and Our Commitment to ceria77 Users

We use your identity and payment data to verify your account, process deposits and withdrawals through mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers, and comply with Indonesian anti-money-laundering (AML) and Know-Your-Customer (KYC) requirements. When you deposit via online payment, e-wallet, mobile banking, or local payment virtual accounts, we cross-check the name on your account with your KTP to prevent fraud.

We use your betting and gaming history to calculate payouts, detect problem gambling patterns (which we report to you via optional in-app alerts), and investigate disputes. For example, if you claim a payout was calculated incorrectly on a Liga 1 bet, we review your session history to verify the odds, match result, and settlement.

We use your support ticket history to improve our multilingual help channels. If you contact us multiple times about KYC delays, we track this pattern and adjust our verification workflows. We do not use your ceria77 data for marketing emails or unsolicited outreach; we contact you only to confirm account actions, notify you of withdrawals, or respond to your direct inquiries.

Data Retention and Third-Party Processors

We retain your identity verification documents for the duration of your account and for five years afterward, as required by Indonesian financial regulation. After five years, we delete or anonymize your KTP and proof-of-address documents. We retain your betting and payment history for the same period to support dispute resolution and regulatory audits.

Our servers sit in secured data centres with strict access controls. Some ceria77 infrastructure may sit outside Indonesia; for example, our backup servers may reside in Singapore or Malaysia. Your data remains encrypted during transit and at rest, so physical server location does not compromise confidentiality.

Third-party processors who handle ceria77 data include our payment gateway (which intermediates online payment, e-wallet, mobile banking deposits), our KYC verification partner (which confirms your identity documents), and our customer-support ticketing system. Each processor signs a data-processing agreement committing to Indonesian privacy standards and our internal security requirements.

Your Rights and How to Exercise Them

Under Indonesian data protection law, you have the right to access your personal data held by ceria77. You can download a copy of your account information — including your registration data, betting history, and support tickets — by navigating to Account Settings → Privacy and Data and clicking "Export my data." We provide the export within 14 days.

You have the right to correct your data. If your name, date of birth, or address is incorrect on your ceria77 account, contact our support team via live chat, email, or in-app messaging. We will verify your identity and update the records within 5 business days.

You have the right to delete your account and associated data, subject to legal retention requirements. When you close your account through Account Settings → Account Closure, we delete your profile and payment method links immediately. Your identity documents and transaction history are retained for five years for regulatory compliance, after which we delete them permanently.

Cookies and Tracking

We use cookies to maintain your login session on ceria77 across multiple device visits and to remember your language and display preferences. These cookies expire after 90 days of inactivity. We do not use cookies to track your behaviour outside ceria77 or to build cross-site profiles for advertising.

We use basic analytics (via first-party tracking) to measure ceria77 site performance — for example, how many users access our football markets versus live-dealer tables, or whether our payment integration is processing deposits smoothly. This data is aggregated and anonymized; we do not link it to individual user profiles.

Contact Us and Data Protection Officer

If you have questions about how we handle your data on ceria77, how to exercise your privacy rights, or how to lodge a complaint, contact our data protection team via email ([email protected], response within 10 business days), live chat (available 16 hours daily), or in-app messaging. Users in Jakarta, Surabaya, Bandung, Medan, and other supported Indonesian regions can request a formal data protection review.

We are committed to protecting your privacy on ceria77. This policy is current as of the date listed at the bottom of your Account Settings. We update this policy periodically; we notify you of material changes via email and in-app alert at least 30 days before the update takes effect. Your continued use of ceria77 constitutes acceptance of updated terms.